Accessibility Plan and Feedback Process 2024-2027
We recognize that accessibility and inclusion are crucial for a sustainable future, and we are dedicated to identifying, removing, and preventing barriers to equal access at YYG. To show our commitment, we have developed an Accessibility Plan and Feedback Process that outlines our current programs and the steps we will take over the next three years to improve accessibility in our services and facilities.
Accessibility Inside the Airport
These services are available to all passengers:
- Accessible parking stalls
- Washrooms are equipped with grab bars and Life Call
- Braille washroom signage
- Airport staff trained in assisting persons in need
- Wheelchair assistance
- Wheelchairs available upon request
- Electric cart services
- Baggage assistance
- Assistance by guiding
- Oversized, sliding doors equipped with motion detectors
- TTY public telephones
- Accessible check-in and information counters
- Curbside assistance
- Groundside and airside pet relief areas
Travelling with Service Animals
Service animals and guide dogs are welcome in our terminal.
There are two designated pet relief areas. The groundside pet relief area is located outside in the grassy area adjacent to the Arrivals entrance/exit. The airside pet relief area is located outside the pedway that can be accessed once you have gone through security screening. Please dispose of your pet’s waste in the garbage cans provided outside the terminal building.
Accessible Transportation
Accessible transportation to and from the airport can be pre-arranged with the following companies. Advance notice is required.
Pat and the Elephant *
Local Phone: 1-902-892-3339
Website: www.patandtheelephant.org
Email: P1rvri77@pei.sympatico.ca
* Company is capable of carrying non-folding or non-collapsible mobility aid.
Travellers interested in renting vehicles with accessible features should contact the rental car company directly for information. A complete list of YYG's car rental companies is available here.
Complaint Resolution Services
YYG Charlottetown Airport has many accessible features so all our passengers can enjoy a smooth trip. However, if you have a question, comment or complaint regarding accessibility at the airport, please fill out our contact form linked below or contact us at 1-902-566-7997.
To submit an accessibility complaint to the Canadian Transportation Agency:
Phone: 1-844-943-0278 or 1-819-953-1101
TTY: 1-800-669-5575
Curbside & Baggage Assistance
At the Charlottetown Airport, facilitating travel for persons requiring assistance is a priority. Passengers may request curbside and/or baggage assistance on a prearranged basis by completing the form below. As an alternative, passengers can call 1-902-566-7997 at anytime to request curbside or baggage assistance.
To view pick-up, drop off and curbside assistance areas, click our parking map below.
