I take this opportunity to send a message outlining the exceptional assistance we received from an airport employee at YYG. My wife and I were travelling from YYG to Brisbane, Australia. There was a problem was the spelling of my wife’s middle name as it did not match her passport. The employee stepped up and did what we could not have done in such tight circumstances. Left to our own resolve we would have missed our flights, I do not have the words to express how grateful we were as (the employee) demonstrated her true character as a caring, kind and dedicated person. Thank you!
-Stan Ferguson
I arrived in Charlottetown without my baggage. The lost baggage handler James was just fantastic he's a true ambassador. Very professional, great listening skills and lots of empathy. He explained exactly what he would do and he did everything promised including calling me to keep me updated. Excellent service thank you.
-Robert Brain
When we went through the metal detector at YYG my wife had no problem but my suspenders set it off. Out came the wand and he patted me down checking me over. He was very good as he was checking me over and he explained what he was doing and where he was going to check. He was very professional. The team acted in a very professional manner. They have a job to do, and they did it well.
- Glenn St. Arnaud